backWe at Ismail Coffee and Tea believe passionately in delivering superior customer service.
As part of that service we take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') as it contains important information about the type of personal data we collect through Ismail.co.uk (‘the website’), how we will use the information received, your rights to access that information and how you can restrict the use of some of this information.
For the purposes of the Data Protection Act 1998, Ismail Coffee and Tea ('we' or 'us') is the 'data controller' of your personal information (ie the company who is responsible for, and controls the processing of, your personal data).
Name of representative: (name)
Address: (address)
Telephone number: (telephone number)
Email: (email)
Information we collect about you – Personal Information and Aggregate Information
We collect both personal information about you including information which can be used to identify you such as your name, address, telephone number etc. together with other personal information such as your age and gender which does not necessarily identify you and non personal aggregate information which relates to how you and other visitors use the website.
You do not need to submit personal information to use this website but may be requested to do so if you wish to use the online ordering service.
You may wish to provide us with personal information in order to participate in special offers on the website or so that we can provide you with details on our products, enter you in to competitions etc.
We only collect the personal information that you freely provide to us. For example, we collect information when you complete an online order form to purchase products or when you contact us to provide customer feedback etc
For security reasons we do not collect, accumulate or retain financial information that you provide on this website
We collect aggregate information which is automatically generated by your computer each time you use the website including information such as the number of visits you make to the website, what pages you visited, details of your web browser and operating system etc. We may monitor your usage of this website. Please see the section on 'Use of cookies' below.
We reserve the right to collect, accumulate, retain, publish, use, sell or otherwise disclose any and all aggregate information to any group company, agents or service providers including business partners as detailed in the Marketing and opt out section below for any purpose, save as to where such information personally identifies you. Any aggregate information which can identify you shall be treated as personal information.
Other Information we collect – Curriculum Vitae
All personal information submitted through the website in relation to advertised vacancies at Ismail Coffee and Tea including personal information contained on CV’s will be used exclusively for internal recruitment purposes.
How we may use your personal information – Data Protection Notice
We respect your privacy and will only use your personal information for the following purposes:
- helping us to identify you and any accounts you hold with us
- administration, including billing and processing of product orders
- customer profiling, identifying purchasing preferences and trend analysis
- helping us to target our marketing efforts
- fraud prevention and detection
- customising and refining the content of the website
- to notify you of any changes to the website or our services which may affect you
We do not sell or otherwise disclose personal information that identifies you or enables a third party to contact you directly without your consent. However, we may without notice disclose such personal information to law enforcement agencies in connection with any investigation to help prevent unlawful activity.
Where you have requested that we contact you in response to an enquiry or have contacted us in response to an online promotion we reserve the right to contact you using your personally identifiable information. In these circumstances we will try to contact you using your email address in the first instance.
We reserve the rights to collect, accumulate, retain, publish, use, sell or otherwise disclose any and all other personal information to any group company, agents or service providers including business partners as detailed in the Marketing and opt out section below.
Marketing and opting out
Unless you have asked us not to do so, we reserve the right to contact you by using for example, but not exclusively mail, telephone, SMS, text/picture/video message, fax, email about events that may include products, services, promotions, special offers, charitable causes and general Ismail Coffee and Tea related information which may be of interest to you.
If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further 'Your rights' below.
Keeping your data secure
We work hard to ensure that your personal information and other data are secure. Only the authorised staff of Ismail Coffee and Tea, third party service providers and business partners will have access to your personal information.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
Use of cookies
When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.
We may also obtain information about your online movements and use of the internet. We do this by placing a 'cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons:
- to recognise you whenever you visit this website
- to speed up access to this website (so you do not have to log on each time)
- to store your personal preferences
- to build a profile about you
- to better target our marketing and advertising campaigns
The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.
For further information about cookies and how to disable them please go to: www.aboutcookies.org
Your rights
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:
- put your request in writing
- include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill)
- attach a cheque in the amount of £10 made payable to Ismail Coffee and Tea
- specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:
- put your request in writing
- provide us with enough information to identify you (eg account number, username, registration details)
- specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
- put your request in writing (an email sent to info@ismail.co.uk with a header that says 'Unsubscribe' is acceptable)
- provide us with enough information to identify you (eg account number, username, registration details)
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to info@ismail.co.uk
We reserve the right to change the Policy from time to time. We recommend that you check the Policy occasionally to ensure you are aware of any changes which do occur.
By using the website you agree to the terms of the Policy as stated and as amended from time to time.
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